Business Process Optimisation Methodology
Optimising business processes requires a structured approach that builds understanding progressively — from the organisation's current-state process landscape through to detailed process analysis and future-state design. At Solid Software, our Business Process Optimisation methodology provides a structured framework for understanding how work flows, how processes perform, and how they can be improved
We progressively increase the level of detail — focusing deeper analysis where it can deliver the greatest business value.
Process Discovery & Registry
We begin by establishing a structured view of the organisation's value streams and business processes. We create a process registry that provides a clear view of the organisation's process landscape and establishes the foundation for understanding how work flows across the business
High-Level Process Mapping
Each value stream is mapped at a high level to show how work flows from beginning to end. We identify the major stages, activities, decisions and hand-offs that make up the end-to-end process
Process Decomposition
We progressively break each value stream down into its underlying processes and sub-processes, establishing the relationship between the end-to-end value stream and the activities that support it.
Detailed Process Mapping
Processes are documented in greater detail, capturing the activities, decisions, roles, hand-offs, documents, information and systems involved in executing the process. This establishes a clear representation of the current state.
Process Performance & Operational Analysis
We examine how the process actually performs, including cycle times, internal and external time, automation levels, pain points, hand-offs, bottlenecks, duplication, rework and operational dependencies. This provides a measurable baseline of current process performance.
Future-State Design & Optimisation
Using the understanding and performance data gathered, we design the future-state process and identify opportunities to simplify, automate, eliminate unnecessary activity, reduce delays and improve efficiency. The result is a practical improvement roadmap aligned to measurable business outcomes.
Capture. Visualize. Understand. Improve.
At Solid Software, we combine business process optimisation expertise with software development capabilities. We've developed Streamline to help map processes, identify pain points and track optimisation from the overall process landscape down to individual process steps, automation levels and measurable results.
Ready to optimise the way your business runs?
Aligning people, processes and technology is what we do. Solid Software partners with you to identify the highest-impact opportunities and implement them with minimal disruption.